This week we are joined by Jes Min Lua of Recommend Group, which is southeast Asia's #1 Home and Local Services platform, operating under Sejasa.com in Indonesia and Recommend.my in Malaysia.
This was a great conversation about building a marketplace model and the hurdles they have overcome. We cover the aspects of building trust through to tactics to drive recurrence and keep transactions on the site. We close with advice for Founders to be cautious in whose advice to take.
I’d love to know what you took away from this conversation with Jes Min Lua. If you’d like to be considered as a guest or have someone that you’d like to hear me speak to, drop me a message.
Listen now on Apple, Spotify, Google, Overcast, Pocket Casts, and YouTube.
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Where to find Jes Min Lua:
• LinkedIn: https://www.linkedin.com/in/jes-min-lua-540993a/
• Malaysia: https://recommend.my/
• Indonesia: https://sejasa.com/
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Where to hear more from The Indelible VC:
• Newsletter: https://insights.indelible.vc
• Twitter: https://twitter.com/IndelibleVc
• LinkedIn: https://www.linkedin.com/in/kbrockland/
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In this episode, we cover:
[01:25] Origins coming out of major consulting firms
[4:45] Establishing trust in a home services marketplace
[9:51] First steps towards building the supply of home services providers
[14:09] Top categories of services
[16:40] Confronting leakage that occurs in marketplace models
[21:40] The story of Impact
[27:02] Looking at the next steps in the growth path
[32:22] Closing questions
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